GlassesUSA Reviews

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer?۪s warranty, free lenses, and free shipping. Based on 407 customer reviews from our shopper community, GlassesUSA's overall rating is 3.85 out of 5 stars and 86% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

3.8

407 Reviews

Overall Rating

5 Stars

117

4 Stars

210

3 Stars

23

2 Stars

14

1 Star

43

Good Value

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Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (407)
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mbenjamin3497
May 13, 2023
"I couldn't remove the other glasses in…"
I couldn't remove the other glasses in the cart because the remove button didn't work, and needed customer agent to help, which they did.
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Rebecca.Wade
May 13, 2023
"If I could give them less than zero…"
If I could give them less than zero stars I would.
Extremely untimely and rude. I would warn anyone and everyone to AVOID THESE SCAMMERS.
They clearly do not understand the concept of "customer care"
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Richard.Shaw
May 13, 2023
"Took my money and set it as pending but closing there was no order"
The customer service representative I spoke to, let’s call them Z, tried to help to the best of his abilities but apparently the company itself likes to deny transactions while already having the money put on hold (pending) is already out of the customer’s account. Why would a transaction that is was denied be pending and not denied? Doesn’t make sense. The only thing they do to make the situation right is tell me they’ll look into it in a few days if I don’t have my money back in a few days. No offer of any kind to make up for the money that may or may not be returned(can’t finalize or deny an order that they have no record for) just “hey, it’ll be back or we’ll look into it for you” what exactly are they going to look into? The order that they have no records of? They claim the order wasn’t placed and that’s why they can’t give a refund. If it was never placed then how is it currently pending? Literally told me, (this is an email transcript of the exact conversation) “06:04:03 AM Z*** ******: Yes, the merchant is still finalizing the purchase. However, since there is no purchase, it will not be completed.” You can’t finalize something that isn’t there. It can’t even be in their
e process of finilazing if it doesn’t exist. this company just doesn’t care about their customers or admitting to mistakes
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Calvin.Sanders
May 13, 2023
"My first experience buying glasses…"
My first experience buying glasses online and my last one! What a horrible process. I've made an order for some glasses, and they stated that it would take at least 6 days in production, that's fine. Today it has been 12+ days waiting for my order, and nobody knows what happened or what is the current status. I have contacted support several times and they just answer like bots and close the chat not letting me communicate myself or reply to them. Horrible experience, horrible customer service. AVOID.
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tinykoala505
May 13, 2023
"Ridiculously Easy"
Ridiculously easy. This is my second glasses purchase with GlassesUSA.. love the frame I found and the website was ridiculously easy to navigate and complete. Thank you !!!!
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smallcat109
May 13, 2023
"Another great purchase!"
It is super easy to order glasses and to make them to the specifications you want and need. Also I love that they save your past prescriptions and follow up with your eye doctor. My only issue was I had a lot of trouble editing and removing things from my cart online.
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goldengoose118
May 13, 2023
"Web site was easy to use but a bit slow…"
Web site was easy to use but a bit slow on deleting an unwanted item from the cart
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WallaceBates
May 13, 2023
"I've been ordering from this company…"
I've been ordering from this company for years and have never had any issues before. The discounts are amazing and its so many options but not to the point its overwelming. I also love your new styles that's coming out.
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heavyfish902
May 13, 2023
"GREAT SERVICE"
Wasn't sure about placing my order online so I called and customer service was great...
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organicbird954
May 13, 2023
"The blizard of texts before I even…"
The blizard of texts before I even placed the order
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blackgorilla480
May 13, 2023
"Aron is the best!"
Aron is the best!! He patiently answered all my questions, helped me find my frames, and walked me through the order.
Great experience
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MildredMitchell
May 13, 2023
"Great selection"
Great selection, easy to navigate order form, great price
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angrygorilla627
May 13, 2023
"your web site has glitches,,"
your web site has glitches,,, wont respond to changes and you text AP has sent me 20 text in the last 5 minutes and does NOT respond to the word STOP like in the directions!!!!!!
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JorgeLynch
May 13, 2023
"I had an issue with applying a discount…"
I had an issue with applying a discount code and accessed the live chat. My issue is resolved and I received a better discount.
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Terrance.Fernandez
May 13, 2023
"easy to navigate But needs better descriptions"
The site was easy to navigate. There needs to be a better description on teh transistions. The site failed to explain the slight color tint of the lenses of thee higher end packages. The Out-of-pocket forms failed to populate.

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Questions & Answers
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How long does it take for glasses to deliver from glassesusa?

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blacklion888
June 29, 2020

“Still have not received mine, paid for express but they shipped snail mail”

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Why havent my glasses been shipped out. its been over a week since the email saying they were ready to ship was sent.

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DustinCarroll
April 02, 2020

“It took me a month to get my order and I paid for expedited shipping.”

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How long does it take for a full refund to process?

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ticklishdog572
December 10, 2019

“Dear Valued Customer, Refunds can take up to 30 days from the time the glasses are returned and received at our returns facility. However, we do our very best to process refunds as quickly as possible. If you require any assistance regarding the status of your refund, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site. Yours truly, GlassesUSA”

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Hello are your glasses fake designer brand?

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VeronicaRogers
July 16, 2019

“Hello Sally, We are an authorized reseller of all the Designer Brand frames offered on our site. The Designer Brands are all genuine. Yours truly, GlassesUSA”

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I expected that my order would be here before my event on may 10, but they're only in the quality assurance process. my order # is 101621618.

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CarrieBarnes
June 26, 2019

“Dear Devang, Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. Our typical production time is as follows: Single vision (general use/near vision): approximately 2-4 business days Multifocal / bifocal/ tinted lenses: approximately 6 business days Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out. Shipping can take between 5-10 business days, depending on the Courier: Standard (free): up to 7-10 business days Expedited ($9.95): up to 5-7 business days Express ($12.95): up to 3-5 business days If you have any questions, feel free to contact us. We're here for you 24/7 , at 1-844-244-1186. We hope this helped you out. Yours truly, GlassesUSA.com”

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